Industry
Furniture & Retail
Client
Hammonds Furniture
Timeline
Multiple mobile applications and long-term digital partnership
The Project
Hammonds Furniture has worked with our team across a wide range of digital initiatives, from intranet and file-management solutions to customer portals, ecommerce and order-processing technology.
A key part of that relationship has been the development of three mobile applications designed specifically for Hammonds' designers, surveyors and fitters.
The Challenge
Turning complex field processes into simple everyday tools.
Hammonds relies on teams working in customers' homes to design, survey and fit bespoke furniture. Those teams need quick access to the right information and tools while working away from a traditional desk environment.
The technology therefore needed to simplify key tasks, work for users with different levels of technical confidence and support a smoother journey from customer order through to delivery and installation.
Our Approach
Designing around the people doing the work.
We focused on usability and accessibility from the outset. Rather than digitising complexity, the aim was to make everyday tasks easier for designers, surveyors and fitters and to connect those activities more effectively with the wider business process.
The applications were shaped around the needs of each user group while remaining part of a broader digital relationship with Hammonds.
The Solution
Three applications, built for three critical field roles.
We developed dedicated mobile apps for Hammonds' designers, surveyors and fitters, giving each group intuitive tools to perform the tasks central to their role.
The apps sit within a much wider programme of digital work delivered for Hammonds over the relationship, including portals, order-processing solutions and internal systems.
Key features: Role-specific mobile workflows; simple field interfaces; digital order processes; connected operational tools; ongoing platform evolution
The Outcome
From weeks to days.
The applications transformed key Hammonds business processes and helped make daily work easier for the people using them. Existing AppsPlus case-study data records a reduction in order-processing time from two weeks to two days.
The same case study attributes an increase of £130,000 in sales per month to the application, demonstrating the commercial impact that well-designed operational technology can create.
Approved metric 1: Order processing reduced from 2 weeks to 2 days
Approved metric 2: £130,000 increase in sales per month attributed to the app
Partnership
A partnership spanning
more than a decade
The mobile applications form part of a long-standing digital relationship with Hammonds, demonstrating how understanding a client's operation over time can create opportunities for technology to solve challenges across multiple areas of the business.
By the numbers
Explore more of our work
Start A Conversation
Have a challenge that
technology could solve?
You don't need to know what the solution is yet. Tell us what you're trying to change and we'll help you work out what comes next.